Frequently asked questions
Do I need an account to order?
Yes. Create an account with your email and mobile number, verify your email, and you can check out and follow your orders from one place.
Which payment methods do you accept?
All orders are paid online. The options available for your order are shown at checkout.
Do you offer Cash on Delivery?
No. Every order is prepaid, so nobody delivering your parcel should ask you for money.
Are taxes included in the price?
Yes. Prices include GST. Delivery charges, where they apply, are shown at checkout before you pay.
How long does delivery take?
It depends on your location. Current processing and delivery times are in our Shipping and delivery policy.
Do you ship outside India?
Not at the moment. We deliver to serviceable postal codes across India.
How do I track my order?
We send tracking details by email and WhatsApp once your order is dispatched. You can also check your account, or the Track order page with your order number and the email or mobile number you used.
Can I change my address or cancel my order?
Yes, until it is dispatched. Email ashnaarahomes@gmail.com with your order number as soon as you can. A cancelled order is refunded in full to your original payment method.
Can I return an item?
No. All sales are final, so please check the dimensions, material and description before you order. See our Refund and return policy.
Can I exchange an item?
No. We do not exchange products. See our Refund and return policy.
My piece looks a little different from the photo. Why?
Grain, weave, glaze and small hand-finished marks vary from piece to piece, and colours can look different on your screen.
How should I look after my purchase?
Follow any care label first, then see our Product care guide.
Questions? Contact us.