Refund and return policy
Effective date
On this page
Every NAISH INTERNATIONAL order is checked and packed with care before it leaves us, and all sales are final: we do not accept returns and we do not exchange products. Here is how cancellations and refunds work under the Consumer Protection (E-Commerce) Rules, 2020.
No returns
We cannot take a piece back because you changed your mind, found it did not suit your room or no longer need it. Please check the dimensions, material and description on the product page before you order.
No exchanges
We do not exchange products. Once an order is placed we cannot swap a piece for another size, colour or product, so please choose carefully.
Cancellations
You can cancel free of charge until your order is dispatched: email ashnaarahomes@gmail.com with your order number as soon as you can. Once it has been dispatched, an order can no longer be cancelled.
When you receive a refund
A refund applies in these cases:
- you cancelled before dispatch; or
- we had to cancel your order.
Refunds are made to your original payment method within 5-7 business days of approval. Your bank or payment provider may take a little longer to show it.
Have a complaint?
This policy does not take away your rights under the Consumer Protection Act, 2019. If you have a complaint about an order, contact our Grievance Officer:
- Name
- Arushi Aggarwal
- Designation
- Grievance Redressal & Data Protection Officer
- Address
- KHASRA NO. 21/7, PLOT NO-71, GALI NO 7, Saroop Nagar, New Delhi, North Delhi, Delhi, 110042
- Phone
- +91 9910092001
- Response time
- We acknowledge complaints within 48 hours and resolve them within 1 month of receipt.
Questions? Contact us.