Terms and conditions

01Who you are buying from

All sales on the Platform are made by NAISH INTERNATIONAL, KHASRA NO. 21/7, PLOT NO-71, GALI NO 7, Saroop Nagar, New Delhi, North Delhi, Delhi, 110042. Our GSTIN is 07AYWPA5804G1ZC.

02Your account and acceptable use

• You must be at least 18 years old to create an account or buy on the Platform.
• An account with a verified email and a mobile number is needed to place an order. Please keep your details correct and your login private; you are responsible for activity under your account.
• Do not misuse the Platform: no false orders, no attempts to break its security, and no automated scraping.
• We may suspend an account that breaks these terms.

03Products and pricing

• All prices are in Indian Rupees (INR) and are inclusive of applicable taxes (GST) unless stated otherwise. Delivery charges, where they apply, are added and shown at checkout before you pay.
• Prices and availability can change, but the price you see at checkout is the price you pay for that order.
• We photograph and describe every piece as faithfully as we can. Colours can look different on your screen, and natural or handcrafted materials vary a little from piece to piece: grain, weave, glaze and hand-finished detail are part of their character.

04Payment

• All orders are prepaid online through the payment options shown at checkout. We do not offer Cash on Delivery.
• Your payment is handled by a secure third-party gateway. If money leaves your account but your order does not show as paid, write to us before paying again.
• Coupons apply only on the conditions attached to them, cannot be exchanged for cash and may be withdrawn if used in breach of those conditions.

05Orders and cancellations

• Order confirmation: an automated order confirmation does not mean we have finally accepted your order. We may cancel an order because of stock unavailability or a pricing error; any amount paid is then refunded in full.
• Cancellation charges: in accordance with the Consumer Protection (E-Commerce) Rules, 2020, no cancellation fee is charged to you unless we bear an equivalent fee when we cancel an order unilaterally.
• No returns: once delivered, an order cannot be returned.
• No exchanges: we do not exchange products. See our Refund and return policy, which also explains how to cancel before dispatch.

06Intellectual property

All content on the Platform, including logos, photographs, designs, graphics, software and text, belongs to NAISH INTERNATIONAL or its licensors and is protected under Indian copyright and trademark laws. Please do not copy or reuse it without our written permission.

07Limits of our liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential loss. Events beyond our reasonable control, such as floods, strikes or courier disruption, may delay or prevent performance.

Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

08Changes to these terms

We may update these terms and will show the new effective date on this page. The terms in force when you placed an order are the ones that apply to that order.

09Governing law and jurisdiction

These terms are governed by the laws of India. Any dispute arising out of or in connection with the Platform is subject to the exclusive jurisdiction of the courts at New Delhi.

10Grievances

For any complaint about the Platform or an order, contact our Grievance Officer:

Name

Arushi Aggarwal

Designation

Grievance Redressal & Data Protection Officer

Address

KHASRA NO. 21/7, PLOT NO-71, GALI NO 7, Saroop Nagar, New Delhi, North Delhi, Delhi, 110042

Email

ashnaarahomes@gmail.com

Phone

+91 9910092001

Response time

We acknowledge complaints within 48 hours and resolve them within 1 month of receipt.